Denial of Receipt Claim Form.
To enable us to carry out a full investigation into your missing item(s) and to progress towards a resolution, you are required to complete, sign, and date the enclosed Denial of Receipt (DOR) form.
If we do not receive your completed form within 7 days, we will assume that your order has been received in full and no further action will be taken.
Once the completed DOR form has been submitted, we will carry out a full investigation alongside the shipping company. This may include reviewing precise GPS delivery coordinates, photographic delivery records, and, where applicable, evidence from delivery personnel who may operate with body cameras. This information is used to verify deliveries and safeguard against fraudulent claims. You will be updated once the investigation is complete. Should you require assistance during this time, please contact us directly.
We appreciate your cooperation in this matter. Our aim is to reach a fair and satisfactory conclusion for all parties.
Disclaimer: Submitting false or misleading information may result in your claim being rejected, refusal of future orders, and/or further legal action.
